Terms and conditions

1. About these terms

These terms apply when you use the Bites Of Wellness website, mobile app, WhatsApp support or any of our coaching plans (together, the “Service”). The Service is run by Bites Of Wellness Pvt. Ltd., India (“we”, “us”). By booking a consultation, buying a plan or using the app, you agree to these terms and to our Privacy Policy.

If you don't agree, please don't use the Service.

2. Not a substitute for medical care

Our coaches are qualified nutritionists and dietitians, and some plans include doctor consultations. Even so, the Service gives nutrition and lifestyle guidance. It does not diagnose, treat or cure any disease, and it is not emergency care.

• Keep seeing your own doctor. Never stop or change medication because of a diet plan without their advice.
• Tell your coach about any condition, pregnancy, allergy, eating disorder or medication before you start.
• If you feel unwell on a plan, stop and contact your doctor. In an emergency, call 112.

3. Who can use the Service

You must be 18 or older, or have a parent or guardian book and supervise the plan for you. Plans are not suitable during pregnancy or breastfeeding unless your doctor approves and your coach knows. You agree to give accurate information about your health, as your plan depends on it.

4. Free consultation

The first consultation is a free call of about 20 minutes to understand your goals and recommend a plan. There is no obligation to buy. By booking, you agree that we may call or WhatsApp you on the number you give, about your booking and plan options.

5. Plans, payment and pricing

Plans run for a fixed length (for example 3, 6, 9 or 12 months), starting on the day your coach shares your first plan. What each plan includes is shown on the pricing page and confirmed before you pay. Prices are in Indian rupees and include GST unless stated otherwise.

Payments are processed by our payment partners. We never see or store your full card or UPI details. Offers and discounts can't be combined unless we say so, and apply only for the period shown.

6. Pauses, cancellations and refunds

• Pauses: plans that include a pause let you stop the clock for the number of days shown on your plan (for example during travel or illness). Ask your coach to start and end a pause.
• Cancel within 7 days: if you change your mind within 7 days of payment and before your first personalised plan is delivered, we refund the full amount.
• After that: because your plan and coach time are set aside for you, fees are not refundable once the plan has started, except where the law requires a refund or we fail to provide the Service.

Approved refunds go back to the original payment method within 7–10 working days.

7. Results

Weight loss and health results depend on your starting point, health, how closely you follow the plan, sleep, stress and other factors outside our control. Member stories on this site describe individual experiences. They are not a promise of the same result for you.

8. Your account and conduct

• Keep your app login private. You are responsible for activity on your account.
• Your plan is for you alone. Don't share, resell or publish it.
• Treat coaches and staff with respect. We may end the Service, without refund, for abuse or harassment.
• Don't misuse the website or app, for example by trying to break its security or scrape its content.

9. Our content

Plans, recipes, videos, articles, guides and the Bites Of Wellness name and logo belong to us or our licensors. You may use them for your own, personal use while you are a member. Comments you post on the site may be moderated and removed.

10. Limits of our responsibility

We provide the Service with reasonable care and skill. To the extent the law allows, we are not responsible for loss caused by information you didn't share with us, advice you chose not to follow, or events outside our reasonable control. Our total liability for any claim is limited to the fees you paid for the plan concerned. Nothing in these terms limits rights you have under the Consumer Protection Act, 2019.

11. Changes to these terms

We may update these terms from time to time. The date at the top shows the latest version. If a change affects a plan you have already paid for, we'll tell you by email or WhatsApp before it applies.

12. Governing law and complaints

These terms are governed by the laws of India. If you have a complaint, contact us first at hello@bitesofwellness.example and we'll aim to resolve it within 15 days. Any dispute that can't be resolved will be handled by the courts with jurisdiction over our registered office.